Patient Information

Bookings / Payments / Cancellations

Make an appointment

Appointments can be arranged by contacting our reception staff via phone or email. Our reception staff can register you with our patient portal where you can arrange future appointments.

Upon making your appointment please ensure you provide a referral from either your General Practitioner (valid for twelve months) or a Specialist (valid for three months) to ensure medicare benefits are able to be claimed. Referrals can be received via fax, secure messaging services or the patient portal.

Prior to your appointment

Please complete our questionnaires which are available on the patient portal or can be sent to you via e-mail or mail. To ensure your privacy, completed questionnaires are best uploaded via the patient portal as mail and email are not secure.

We also ask that you provide us with all specialist letters, relevant investigation reports and a current list of medications. These documents can all be uploaded via the patient portal. Alternatively, if you provide consent, our reception staff can obtain them directly from other providers via secure messaging services.

NSW State Insurance Regulatory Authority (SIRA), Workcover Queensland or Motor Accident Insurance Commission (MAIC) patients: please also provide all relevant details of the claim prior to your appointment including claim number, letter of approval for assessment and other consultations, and all relevant investigations and letters from other clinicians involved in the claim.

Payment

All fees are to be paid on the day of appointment with EFTPOS. Please bring your Medicare Card and private health fund card as all applicable Medicare rebates and most private health fund rebates can be processed at this time.

Cancellations

If you need to cancel any of your appointments, please contact reception as soon as possible. Non-attendance or cancellation less than 24hrs prior to your appointment may incur a fee. Should the availability of our clinicians change, we will contact you as soon as possible to reschedule.